Refunds & Returns
1. Return Period
We offer a 15-day return policy, which means you have 15 days from the date of delivery to request a return.
2. Eligibility for Returns
To be eligible for a return:
- The item must be unused, unworn, and in its original condition
- The item must be in its original packaging
- Proof of purchase (order confirmation or receipt) is required
We reserve the right to رفض returns that do not meet these conditions.
3. Non-Returnable Items
The following items are not eligible for returns:
- Items marked as Final Sale
- Gift cards
- Personalized or custom-made products
- Perishable goods (if applicable)
4. Return Process
To initiate a return:
- Email us at versorallc@gmail.com with your order number and reason for return
- Wait for return approval and instructions
- Ship the item back to the address provided
Important: Do not send items back without prior approval.
5. Return Shipping Costs
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- Original shipping fees are non-refundable
6. Refunds
Once we receive and inspect your returned item:
- We will notify you of the approval or rejection of your refund
- If approved, the refund will be processed to your original payment method within 5–10 business days
7. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:
- Your order number
- Photos of the item and packaging
We will offer a replacement or full refund at no additional cost.
8. Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again
- Contact your payment provider, as processing times may vary
If you still need help, contact us at versorallc@gmail.com.
9. Exchanges
We only replace items if they are defective or damaged. For exchanges, please contact us first.
10. Contact Information
For any return or refund inquiries, please contact us:
Versora LLC
30 N Gould St #49936
Sheridan, WY 82801, USA
Email: versorallc@gmail.com