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🛍️ Our Promise to You
We want you to love what you ordered. If you're not completely satisfied, we’re here to help with a 15-day return and refund policy—because putting Us First means putting you first.
✅ Eligibility for Returns
You may request a return or refund if:
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Your item was delivered within the last 15 days
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The item is unused, unwashed, and in its original condition and packaging
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You have the receipt or proof of purchase
❌ Non-Returnable Items
For hygiene, safety, or legal reasons, we do not accept returns on:
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Gift cards
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Downloadable digital products
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Clearance or final sale items
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Perishable or custom-made items (if applicable)
🔁 How to Start a Return
To request a return, contact us within 15 days of receiving your order at:
📧 Email: versorallc@gmail.com
Please include:
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Your order number
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A brief description of the issue
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Photos (if the item is damaged or incorrect)
We’ll respond within 1–2 business days with return instructions.
📦 Return Shipping
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Customers are responsible for the cost of return shipping, unless the item was damaged, defective, or the wrong item was sent.
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We recommend using a trackable shipping service. We are not responsible for returns lost in transit.
💵 Refunds
Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.
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Approved refunds will be processed to your original payment method within 5–10 business days.
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Shipping fees are non-refundable unless the return is due to our error.
🔄 Exchanges
Need a different size or item? Let us know! Exchanges follow the same 15-day policy and are subject to item availability.
🛡️ Damaged or Defective Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. We will make it right—either by sending a replacement or issuing a full refund, including shipping.
❓Questions?
We’re here to help. Contact us anytime:
📧 versorallc@gmail.com
📍 Versora LLC
30 N Gould St #49936
Sheridan, WY 82801
USA
